SHIPPING + RETURNS
If you have placed an order for Sugar Love Affair and need to change your order, we are able to accommodate your request if it is made before it has been packed and shipped (typically within the next day of placing your order). We’re a boutique company and will help you as much as possible. We make all of our orders in our facility in Indiana, and each order is hand created just for you! Due to the highly customizable nature of our products, we cannot alter or cancel an order after 24 hours of order purchase.
Sugar Love Affair is a bakery boutique gourmet trail mix company with a hard-working and dedicated team. We handcraft every small batch created. We want you to love what we make. If you don’t love it like we do, give us the chance to make it right. With that said, when shipping food there are a few factors we cannot control for usually having to do with shipping and delivery. Sugar Love Affair does not accept returns, provide refunds or replacement product for any of the following reasons:
Ordering of incorrect and/or wrong quantity of product.
Items that are delivered to incorrect addresses supplied by the purchaser
Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the purchaser.
Product quality problems caused by improper handling by the recipient.
Refusal of product upon delivery.
Most orders are typically shipped within 1-3 business days, but during heavier order periods (i.e., the Holidays) please expect your order to ship within 3-5 business days. Please note that this is the time to ship, not deliver your order.
We want you, and whomever you share Sugar Love Affair gifts with, to enjoy them at their highest quality possible. As such, please be aware that we schedule our shipments to avoid excessively warm temperatures whenever possible. During such periods, please ensure you either schedule your shipments for delivery while the recipient is home and/or utilize our expedited shipment capabilities!
Looking for shipping options for your gift or that treat you ordered for yourself? Once you enter your address on the shipping page of checkout, your shipping options will be displayed. Please note that some shipping options may differ depending on time of year or holiday schedules.
Sugar Love Affair continually works to reduce our shipping costs, and we typically do not pass the full cost to our customers in an effort to provide the best value possible! All that said, Sugar Love Affair provides the cheapest shipping rates on the market when compared to our competition.
If you have concerns about our shipping rates, or have a large order that you would like to arrange a pick up, or other methods of shipment please email us at email@example.com
Days in Transit
"Days in Transit" are the days that the carrier takes to deliver your package starting from the day the order was picked up from our facility.
Large orders to the same address are often shipped in more than one box – this will not impact your quoted shipping costs at checkout, nor expected delivery date period. Delivery time on the expected delivery date can only be obtained by the customer from the carrier utilizing the provided tracking number.
NOTE: To ensure product quality, we are currently UNABLE to ship to PUERTO RICO, PO BOXES, or INTERNATIONAL locations.
A "Business Day" is considered Monday through Friday excluding holidays.
We work tirelessly to make sure your Sugar Love Affair gets where it needs to go by the quoted delivery period. But we can’t always predict life (or the weather). Here are some reasons you may experience a delay with your order. If this is the case, we’ll always let you know via email.
Your order is delayed due to a ground carrier route that is too hot to be utilized to ensure the highest product quality possible. (You will be offered alternative expedited/air shipping methods, or you may choose to have your order held until temperatures drop.)
The temperature at your "Ship To" address is 90 degrees or warmer and you need to delay shipment until the temperature drops.
Unanticipated demand and inventory shortages. We do our best to project and limit orders when we are running low on inventory - but as we often make our products to order, we cannot predict this perfectly. As a result, we may email you if we expect your order to ship beyond our max 4 business day window.
Our standard shipping rates do not include weekend deliveries. If you desire a Saturday delivery, please ensure you select that option at checkout.
Due to our strict quality standards, we are usually not able to ship outside of the contiguous United States (lower 48 states), or to APO/FPO addresses at this time. We are unable to guarantee that our products will arrive in a timely fashion or in excellent condition when shipped internationally.
Warm Weather Shipping
We’ve formulated our gourmet trail mix to withstand some of the warmer temperatures, however there are still certain conditions under which your delicious trail mix will melt into a pile of goo, and that’s not good for anyone. Our first priority is to maintain the delightful nature of our trail mix, which means that there are certain conditions that make delivery more of a challenge.
We are able to ship chocolate products to warm weather areas (or during periods of warm weather) without delay if the product is in transit for three days or less and is in special packaging with ice packs. We ask that you be aware of the weather at your shipping destination and utilize the most appropriate shipping option at check-out to avoid delays. Don’t worry though if you forget! We’ll reach out if we believe there’s an issue!
We are not able to ship when temperatures are extreme unless we can avoid it through you selecting expedited shipment methods. In those cases, your order will be held, and we will be notified of any delays. This may apply to either the destination of your package, or the temperature at our factory.
EXPERT TIP: Try shipping your order to an office where someone can receive the delivery directly when the weather is hot!
If your order is a gift, it is up to you to alert the recipient to expect a perishable (and delicious!) delivery.
We are not responsible for packages left unattended outdoors upon delivery.